Everyday life presents challenging communication situations. Topics in this manual include conversing with ease, negotiating, handling criticism, coaching someone to improve performance and expressing dissatisfaction effectively.
Interpersonal Communications
1. Conversing with Ease
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Time:
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10-14 minutes
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Objectives:• Identify techniques to use in conversing with strangers.• Recognise different levels of conversation.• Initiate a conversation with a stranger.• Use open-ended questions to solicit information for further conversation.
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2. The Successful Negotiator
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Time:
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10-14 minutes
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Objectives:• Employ win/win-negotiating strategies to achieve your goals.• Enjoy the benefits of win/win negotiating.
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3. Diffusing Verbal Criticism
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Time:
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10-14 minutes
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Objectives:• Respond non-defensively to verbal criticism.• Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.
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4. The Coach
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Time:
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10-14 minutes
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Objectives:• Determine reasons for someone’s substandard performance.• Coach the person to improved performance.
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5. Asserting Yourself Effectively
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Time:
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10-14 minutes
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Objectives:• Enjoy the mental and physical benefits of being assertive.• Employ the four-step method for addressing a problem and asking for help.• Overcome resistance to your requests.
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