Interpersonal Communications Manual

interpersonal communicationEveryday life presents challenging communication situations. Topics in this manual include conversing with ease, negotiating, handling criticism, coaching someone to improve performance and expressing dissatisfaction effectively.

 

Interpersonal Communications
1. Conversing with Ease
Time:
10-14 minutes
Objectives:•   Identify techniques to use in conversing with strangers.•   Recognise different levels of conversation.•   Initiate a conversation with a stranger.•   Use open-ended questions to solicit information for further conversation.
2. The Successful Negotiator
Time:
10-14 minutes
Objectives:•   Employ win/win-negotiating strategies to achieve your goals.•   Enjoy the benefits of win/win negotiating.
3. Diffusing Verbal Criticism
Time:
10-14 minutes
Objectives:•   Respond non-defensively to verbal criticism.•   Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.
4. The Coach
Time:
10-14 minutes
Objectives:•   Determine reasons for someone’s substandard performance.•   Coach the person to improved performance.
5. Asserting Yourself Effectively
Time:
10-14 minutes
Objectives:•   Enjoy the mental and physical benefits of being assertive.•   Employ the four-step method for addressing a problem and asking for help.•   Overcome resistance to your requests.