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Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal information you provide when you use our website and services. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights available to you under applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies.

Information We Collect

We collect information that is necessary to provide our services, to comply with legal obligations, and to improve your experience. Types of information we may collect include:

  • Identity data: name, date of birth and other identifiers used to confirm who you are.
  • Contact data: email address, phone number and postal address.
  • Account data: username, password and account settings.
  • Verification data: identity or address documents and other information required to verify your identity where required by law.
  • Usage data: details of how you use our website and services, including pages visited, features used, and session information.
  • Technical data: IP address, browser type and version, device identifiers, operating system and connection information.
  • Communications data: information contained in your communications with us, including support requests and correspondence.
  • Marketing preferences: your choices about receiving promotional messages or newsletters from us.

How We Use Your Personal Data

We use your information to deliver and maintain our services, to comply with legal requirements, and to provide support. Uses include:

  • To create and manage your account and provide customer support.
  • To verify your identity where required by law or our policies.
  • To operate, improve and personalize our website and services.
  • To communicate with you about your account, updates, and service changes.
  • To detect, prevent and investigate fraud, abuse or other illegal activity and to protect our rights and the safety of others.
  • To comply with legal, regulatory or contractual obligations.
  • To send marketing communications where you have given consent, and to manage your marketing preferences.

Lawful Bases for Processing

Where applicable, we rely on one or more of the following legal bases to process your personal data:

  • Performance of a contract: processing necessary to provide our services and manage your account.
  • Legal obligation: processing required to comply with laws or regulatory obligations.
  • Consent: where you have given clear consent for a specific purpose (for example, marketing communications or cookies that are not strictly necessary).
  • Legitimate interests: for purposes such as fraud prevention, service improvement, security and communications where such interests are not overridden by your rights and freedoms.

Identity Verification and Compliance Checks

We may need to verify your identity and conduct compliance checks as required by law or to protect our services. This can involve collecting and processing identity documents and related information. We process this information only where necessary and in line with applicable data protection rules.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the website, analyze usage, and support functionality. These may include:

  • Strictly necessary cookies that enable essential site functions.
  • Performance and analytics cookies to understand how the site is used and to improve it.
  • Functional cookies to remember choices you make on the site.
  • Advertising or targeting cookies where you have given consent.

You can control cookie settings through your browser and, where provided, through our cookie consent tools. Withdrawing consent will not affect the lawfulness of processing based on consent before it was withdrawn.

Sharing and Disclosure of Information

We may share your personal information with third parties where necessary for the purposes described in this policy, including:

  • Service providers who perform services on our behalf, such as technology partners, hosting providers, and support services.
  • Providers of compliance, security, fraud prevention and identity verification services.
  • Regulatory and law enforcement authorities where required by law, or to respond to lawful requests and legal processes.
  • Other third parties where you have given consent or where disclosure is necessary to protect our rights or the safety of others.

We require our service providers to protect personal data and to process it only in accordance with our instructions.

International Transfers

Your data may be processed or stored in countries outside your own. Where transfers of personal data to countries outside the European Economic Area (EEA) occur, we put in place appropriate safeguards such as standard contractual clauses or rely on an adequacy decision to ensure your information is adequately protected.

Data Retention

We retain personal data for as long as necessary to provide our services, to meet legal and regulatory obligations, and to resolve disputes. Retention periods depend on the nature of the information and the reasons it was collected. Where applicable, we anonymize or securely delete data once it is no longer required.

Your Rights

Subject to applicable law, you have rights in relation to your personal data. These may include the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete personal data.
  • Request deletion of personal data where we no longer have a lawful basis to keep it.
  • Request restriction of processing in certain circumstances.
  • Receive a copy of certain personal data in a structured, commonly used and machine-readable format (data portability).
  • Object to processing based on our legitimate interests or where we process your data for direct marketing.
  • Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before complying with requests. If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Security

We implement technical and organizational measures designed to protect personal data from accidental loss, unauthorized access, use, alteration and disclosure. These measures are reviewed and updated as appropriate to maintain protection over time.

Children and Minimum Age

Our services are intended for adults only. If you are under the applicable minimum age for use of our services, you must not provide personal data to us. If we become aware that we have collected personal data from someone below the permitted age, we will take steps to delete that information unless otherwise required by law.

Responsible Gaming and Support

We encourage safe and responsible use of our services. If you ask us to apply restrictions to your account or to assist with time-outs or self-exclusion, we will process the personal data necessary to put those measures in place and to comply with applicable laws and policies. We may also provide information about organizations that offer advice and support.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection contact at:

[email protected]

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website and providing any other notice required by law.